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Get tips for communicating on the phone with upset customers
Discover the customer-focused solutions you need to deal with the challenges of a post-COVID world, including safety protocols, distribution issues, and aggressive attitudes
Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively
Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times
Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued
Set yourself up for success in your new retail job
Successfully defuse intense situations with angry customers
Lost customers are not lost causes
Forge a human connection with your customers
Improve your customer service where it matters most: face to face
Learn the secrets to consistently get great customer service
Make your customers feel valued
Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back
Discover how customer service reps can best represent their company's brand and meet customers' needs when writing for social media
Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications
Learn how to manage customer expectations so customers leave satisfied and keep coming back
Learn about communication styles, methods, and approaches that can be applied to challenging situations with customers, like delivering bad news, handling concerns, and more
Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal
Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs
Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips
Learn how to identify and address the unique challenges posed by serving customers over the phone
Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork
Discover how to turn customers into raving fans
Customer service reps must know how to actually talk with customers
Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when
Discover how to develop a customer retention strategy that helps you keep your customers loyal
Learn if service orientation is right for your organization, and discover how to shift to a service-oriented sales culture
Get the skills and knowledge you need to excel at customer service in a customer contact center
Learn how to hire and retain great customer service representatives
Discover how to manage young employees
Learn how to determine a customer’s required outcomes and measure activities and outputs to prove the value of your solution in helping to attain those outcomes
Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for
Learn about the essential preparatory research and analysis work that customer success managers should undertake when preparing for a new customer engagement
Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance
Learn how to prepare for and navigate your way through difficult design jobs
Learn how to engage authentically with a virtual audience while presenting
Discover how to grow your online presence by creating a content strategy that's authentic to you and irresistible to your audience
Learn the fundamentals of how to deploy, manage, and use Microsoft Dynamics 365 Customer Service
Client relationships are the foundation of your consulting business
Help your service organization take advantage of emerging tech
Learn important tips about posting on LinkedIn that every creator should know
Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele
Keep your customers top of mind—even if you're not in a customer-facing role
Learn how technology can support marketing in the digital era, in this audio-only summary of the popular book by Tom Chavez, Vivek Vaidya, and Chris O’Hara
Learn how to communicate individual, team, and organizational values
Learn strategies to achieve better sales results using personalized video as your approach
Find out how to manage yourself, manage up, and make it easier for your manager to advocate for you
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