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Get tips for communicating on the phone with upset customers
Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele
Learn how to establish quality standards to improve the performance of your customer service team
Learn how to leverage the Microsoft Power Platform—which is comprised of Microsoft Flow, Power BI, and PowerApps—with the cloud-based functions of Dynamics 365
Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team
Learn about customer experience from the leadership level
Learn the basics of using Dynamics 365, the cloud-based CRM tool from Microsoft
Discover the customer-focused solutions you need to deal with the challenges of a post-COVID world, including safety protocols, distribution issues, and aggressive attitudes
Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively
Discover how to turn customers into enthusiastic fans
Get up and running with SAP Business One, an end-to-end business system solution for small- to medium-sized businesses
Learn to use Microsoft Dynamics 365 to manage large amounts of data, build customer relationships, and create streamlined workflows for sales
Learn how to manage and automate your sales process with HubSpot
Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times
Learn how to use Salesforce to manage a sales pipeline and existing customers
Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported
Walk through the steps of building a customer journey map and learn about the practical uses for the insights provided by journey mapping
Discover how to build world-class customer experience into your company culture
Provide top-notch customer service in the channels people love to use
Learn how to manage and automate your sales process with the free HubSpot CRM
Build customer loyalty
Lost customers are not lost causes
Explore the value of customer service and discover how it can earn a return on investment (ROI)
Bring out the best in every member of your team
Deliver an exceptional customer experience
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued
Help your service organization take advantage of emerging tech
Learn about managing Microsoft Dynamics 365 Customer Engagement apps for your organization
Discover how to manage young employees
Successfully defuse intense situations with angry customers
Set yourself up for success in your new retail job
Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change
Discover how to get your employees obsessed with customer service
Gain a deeper understanding of your customer
Forge a human connection with your customers
Get the skills and knowledge you need to excel at customer service in a customer contact center
Learn about becoming a Salesforce Certified Administrator
Learn the secrets to consistently get great customer service
Learn how to migrate your sales workflows from Salesforce to Dynamics 365
Discover how to add the power of the world's largest professional network to your CRM solution by integrating LinkedIn Sales Navigator with Microsoft Dynamics 365
Make your customers feel valued
Learn practical tips and tricks that can help you work smarter in Salesforce, the hugely popular customer relationship management (CRM) solution
Learn how to use Salesforce CPQ, which leverages the power of the Salesforce Sales Cloud, to easily create quotes and pricing
Improve your customer service where it matters most: face to face
Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back
Learn how to make the most of reports, charts, and dashboards in Microsoft Dynamics 365
Get started with Salesforce Einstein, a set of AI technologies that allow you to use algorithms to analyze data inside Salesforce
Learn how to use Salesforce Quip to create, edit, organize, and update sales team content in a single location to enhance group collaboration
Learn about Salesforce
Visualize your Salesforce data for more powerful insights
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