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Learn how to establish quality standards to improve the performance of your customer service team
Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team
Discover how to turn customers into enthusiastic fans
Learn about customer experience from the leadership level
Walk through the steps of building a customer journey map and learn about the practical uses for the insights provided by journey mapping
Discover how to build world-class customer experience into your company culture
Explore the value of customer service and discover how it can earn a return on investment (ROI)
Deliver an exceptional customer experience
Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change
Learn how to establish the right metrics to effectively measure customer service efforts
Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable
Develop your customer service management skills
Explore a novel approach to service design
Discover simple solutions to instantly improve customer service
Learn how to thrive in the membership economy
Discover how to lead customer service teams to excellence and greatness
Learn how to define, create, and measure customer value
Learn how to use personality assessments when hiring to find the best fits for your customer service positions
Learn why "customer success"—a service approach that goes beyond sales and marketing—is the key to maximizing customer lifetime value
Learn what customer experience is, why it's important, and how it can be used to build strong and meaningful customer relationships
Make your customers feel valued
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place
Learn how to define, manage, and grow your organization's key accounts to maximize value and achieve mutually beneficial goals
Learn techniques for providing outstanding customer service inside your company
Gain a deeper understanding of your customer
Learn how to set expectations and measure system performance within your organization using error budgets and service-level indicators, objectives, and agreements
Provide top-notch customer service in the channels people love to use
New to customer success management (CSM)? This course will help you get up to speed
Learn how to determine a customer’s required outcomes and measure activities and outputs to prove the value of your solution in helping to attain those outcomes
Gain essential information about the most common problems, mistakes, and barriers to success in customer success management (CSM), as well as guidance on how to avoid them
This course contains key information on business management for customer success professionals
Learn how to create customer personas to help you better connect with your customers and drive more sales
Create an insight-driven relationship between your customers and brand
Learn how to establish quality standards in customer service, and improve loyalty, revenue, customer satisfaction, and employee engagement
Bring out the best in every member of your team
Build customer loyalty
Explore this list of pillars that lead to great customer experience
Learn how to align customer service with the organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need
Get a hands-on deep dive into building a journey map to plot a customer’s experience over time
The right story, told at the right time, is one of your most powerful sales tools
Learn to leverage organizational insights and research to build a successful customer experience (CX) strategy
Learn to leverage the power of the Jobs To Be Done methodology (JTBD) to gain fresh insights into your customers and drive long-term organizational success
Learn the transferrable skills you can use to provide an outstanding customer service experience to internal stakeholders at your company
Explore skills and strategies in escalation management to promote customer satisfaction, retention, and growth
Get tips for how to build a customer-centric culture from a LinkedIn customer experience expert
Gain a sound basis of knowledge to further your customer experience strategies and skills
Learn how to implement and manage AI-powered customer service solutions to improve customer satisfaction, streamline operations, and drive long-term business growth
Discover how to get your employees obsessed with customer service
Stay curious to get ahead by exploring the latest cutting-edge trends in customer experience (CX)
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